About the Role
Application Support (CMS) - IT Service & Operations
1-Year Renewable Contract (Long-term Role - Further Details Will Be Shared During the Call)
We are looking for an experienced Application Support professional to oversee service operations, incident management, vendor coordination, and service improvement initiatives across a diverse portfolio of enterprise applications. This role works closely with business stakeholders, project teams, and external vendors to ensure system stability, service reliability, and an excellent end-user experience.
Key Responsibilities
Oversee IT incident, request, and escalation processes, ensuring high service performance, accurate reporting, and timely service recovery.
Take ownership of major incidents and support tickets, coordinating with cross-functional teams and maintaining clear communication with stakeholders throughout resolution. ...
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