About the Role
Project Description:
We are seeking Support Analyst with experience in Application & Infrastructure Support, Incident Management, and Cloud Operations. The ideal candidate will have a strong background in ITSM processes and a proven ability to maintain application uptime and improve system performance across banking domains.
Responsibilities:
- Deep expertise in 1 or 2 technology stacks and ability to quickly learn new technologies
- Ability to coach and guide the team of Engineers or other Service Management Staff
- Ability to identify requirements and create a solution architecture that meets identified requirements
- Ability to analyze the solution or processes (including, but not limited to Service Management) and offer ways to simplify it
- Proficiency in troubleshooting software or infrastructure issues, troubleshooting using tools or debugging a large codebase
Improves te...
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